In the rare case you are dissatisfied with an item purchased from our website, you may return it to any Outdoor Warehouse store within six months – or to the Webstore within 48 hours – for a refund, replacement, or exchange, provided that the conditions of our Refund & Exchange policy have been satisfied.
We will exchange or refund a product provided that:
1. There is valid proof of purchase, i.e. a till slip
2. It is within 6 months of the original purchase date
3. It is in its original packaging or condition, i.e. the security seal or shrink wrap is intact (if applicable), the product is unworn and unused, and the online store's price ticket is still attached
4. For hygiene reasons, underwear, including swimwear (excluding bras) may not be returned or exchanged
Refunds and/or exchanges will be accepted at any Outdoor Warehouse store countrywide,
provided all of the requirements above are satisfied.
All refunds are proceed strictly in accordance with the original sales tender type, and only after confirmation that the funds were received in our bank account.