Policies | Outdoor Warehouse Kiosk

HOLDSPORT PRIVACY POLICY AND COOKIE NOTICE

1. WHO ARE WE?

1.1. Establishment

1.1.1. Holdsport Group is a private company which incorporates retail, wholesale, manufacturing, service, merchandising, distribution and e-commerce businesses.

1.2. Structure

1.2.1. Holdsport Group has several wholly-owned subsidiaries and is divided into three core retail divisions and a wholesale and manaufacturing division. It includes the following operating businesses:

Sportsmans Warehouse
Outdoor Warehouse
Performance Brands
Shelf Life

2. INTRODUCTION

2.1. We are committed to protecting your privacy and to ensuring that personal information provided to us is collected and used properly, lawfully and transparently in line with the Protection of Personal Information Act 4 of 2013 ("POPIA").

2.2. The purpose of this Privacy Policy ("Policy") is to explain

2.2.1. how Holdsport Group (Pty) Ltd ("Holdsport Group", "we", "us") collects, protects, shares, uses and otherwise processes your personal information collected by us from you directly, through the use of our website, the use of our products and services and/or your electronic communications with us; and

2.2.1. the rights you have in relation to your personal information in terms of the Protection of Personal Information Act 4 of 2013 ("POPIA") and we will, to the extent possible, inform you of what information is voluntary or mandatory for you to provide and the consequences of failing to provide the requested information.

2.3. By providing us with your personal information either directly, using our website, our products and services and/or communicating electronically to us, you

2.3.1. agree to this policy and consent to the processing and transfer of your personal information as set out in this policy; and

2.3.2. authorise us, our affiliates and other third parties to process your personal information for the purposes stated in this policy.

2.4. This Policy must be read together with any other legal notices or terms and conditions provided or made available to you on our website and/or when you complete or use any documents provided by us to you in respect of any of our products and/or services.

2.5. This Policy is not intended to reproduce laws or regulations, but rather set out guidelines for our conduct in any operations which involve the processing of personal information.

3. WHAT IS PERSONAL INFORMATION AND WHAT PERSONAL INFORMATION WE COLLECT

3.1. The term "personal information" as used in this Policy is defined as "information which relates to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. The person or juristic person i.e. entity to whom personal information relates is referred to as the "data subject" ("data subject", "you" and "your" ).

3.2. Holdsport Group collects and processes personal information to provide data subjects with access to our service and products, to help us improve our offerings and for other purposes explained below.

3.3. Holdsport Group collects the following types of personal information including, but not limited to

3.3.1. full names;

3.3.2. identity numbers;

3.3.3. addresses;

3.3.4. contact information such as telephone numbers and email addresses;

3.3.5. job title/description;

3.3.6. banking details; and

3.3.7. financial information (including VAT and tax information).

3.4. When personal information is collected, Holdsport Group will indicate the purpose for the collection and whether the information required is compulsory or voluntary.

4. HOW DO WE COLLECT PERSONAL INFORMATION?

4.1. We collect your personal information mainly directly from you in order to render our products and services to you and to improve our service and product offerings to you.

4.2. The personal information we collect about you can vary depending on

4.2.1. the products and services that you use;

4.2.2. when you visit our offices;

4.2.3. how you interact with us even if you are not a customer (including records of communications you have with us, your attendance at our events, interviews in the course of applying for a job with us and when you visit our website);

4.2.4. what we have obtained from a third party with permission to share your personal information with us (including law enforcement agencies); and

4.2.5. when you make your information public.

5. HOW DO WE USE YOUR PERSONAL INFORMATION?

5.1. We will use and process your personal information in the ordinary course of the business of providing products and services to you.

5.2. We will primarily use your personal information only for the purpose for which it was originally collected. In circumstances where we have to use your personal information for a secondary purpose, we will only do so if such purpose constitutes a legitimate interest and is closely related to the original and/or primary purpose for which the personal information was collected.

5.3. We may use your personal information for the following purposes

5.3.1. to provide products or services to you, to carry out the transaction you requested and maintain our relationship with you;

5.3.2. to conduct credit checks;

5.3.3. to confirm and verify your identity or to verify that you are an authorised user for security purposes;

5.3.4. for the detection and prevention of fraud, crime, money laundering or any other malpractice;

5.3.5. process requests for the collection, updating, access or deletion of your personal information;

5.3.6. for audit and record keeping purposes;

5.3.7. in connection with legal proceedings; and

5.3.8. to comply with applicable laws, regulatory requirements or industry codes to which we subscribe or which apply to use.

6. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

6.1. We may disclose personal information provided to us to third parties who are (i) involved in delivery of products and service that we deliver and (ii) who assist us in giving effect to the above purposes at paragraph 5.

6.2. These third parties include, amongst others, suppliers, service providers, consultants, subcontractors and other vendors who need access to such information to carry out work on our behalf. Any such parties only have access to such information as is necessary to perform their functions and may not use it for any purpose other than to provide services to us.

6.3. Where we disclose your personal information to the above parties, they will be bound to use that personal information for the reasons and purposes it was provided to them and not for any other purpose. To this end, we will enter into agreements with these third parties.

6.4. In addition to the above, we may be obliged to disclose your personal information where we have a duty to disclose in terms of law or where we believe it is necessary to protect our rights.

7. INFORMATION SECURITY

7.1. Holdsport Group will take reasonable and appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration disclosure or access.

7.2. We will, on a regular basis, continue to review our security controls and related processes to ensure that your personal information is secure.

7.3. As stated above, when we contract with third parties, we conclude agreements with them in terms of which we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information is kept secure.

7.4. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

7.5. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

8. HOW TO ACCESS AND CORRECT YOUR PERSONAL INFORMATION

8.1. We undertake to provide you with access to your personal information and provide mechanisms that any personal information found to be inaccurate or incomplete may be corrected or amended as feasible subject to any requirement or rule for such personal information to be retained by law. For further information on how to exercise these rights, please refer to our procedure for data subject access to, objection to, correction or deletion of personal information processed by Holdsport Group as set out in the PAIA/POPIA Manual which is available at https://www.Holdsport.co.za.

8.2. Prior to the amendment, correction or removal of your personal information, we will require you to identify yourself and to identify the portion of information requested to be amended, correct or removed. A request for the amendment, correction or removal of personal information may be declined if the process of the request is unlawful, unreasonably repetitive, requires disproportionate technical effort, jeopardises the privacy of others or would be impractical.

8.3. Please note that any such access request and request to correct may be subject to the payment of a legally allowable fee and we will inform you of the cost thereof at the time of your request.

8.4. It is important that any information you provide directly to us is accurate and correct. Please inform us as soon as you are able to or become aware if any information we hold about you is no longer correct. Providing false or inaccurate information in order to obtain a product or service may also result in our services being restricted or cancelled.

9. RETENTION OF PERSONAL INFORMATION

9.1. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or if you consent to us retaining such information for a longer period.

9.2. We may also retain your personal information to the extent and duration that we have a legitimate interest to process your personal information depending on, amongst others, the nature and lifespan of our services or products provided to you.

9.3. We will upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for what is set out above and for that which we are legally obliged to retain.

10. CROSS BORDER PERSONAL INFORMATION TRANSFERS

Section 72 of POPIA provides that personal information may only be transferred out of the Republic of South Africa if certain conditions are satisfied. Holdsport Group complies with the requirements set out in section 72 of POPIA in respect of cross border transfer of personal information.

11. COOKIES

The website makes use of cookies to automatically collect information and data through the standard operation of the Internet servers. Cookies are small text files a website can use (and which we may use) to recognise repeat users, facilitate the users on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited.

12. YOUR RIGHTS AS A DATA SUBJECT

12.1. As a data subject, you have a number of data privacy rights. These rights include the right to request from Holdsport Group access to, correction or deletion of your personal data or restriction of processing concerning your data or to object to the processing of your personal information. For further information on how to exercise these rights, please refer to our procedure for data subject access to, objection to, correction or deletion of personal information processed by Holdsport Group as set out in the PAIA/POPIA Manual which is available at https://www.Holdsport.co.za/.

12.2. All the rights of a data subject are contained in POPIA. The information on these rights can be found on the Information Regulator's website at https://www.justice.gov.za/inforeg/, to whom you have the right to make a complaint, if we do not resolve your concern

13. CONTACT US

If you have any questions about this Policy, our treatment of your personal information or wish to exercise any of your rights please contact our Information Officer on informationofficer@moresport.co.za

Delivery Policy

2 to 5 business days (Monday to Friday 08:00-18:30, excl. Public Holidays) to any street address in South Africa

Track My Order

Full Delivery Policy

The following Delivery Policy is only valid for merchandise purchased via the Outdoor Warehouse website. This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us toll free on 0800 007 261

Free shipping for orders over R799 applies to main centres only and it excludes large and heavy items. Large and extra-large items are charged on a per item basis.
We can only deliver products to physical addresses within the borders of the Republic of South Africa.
Standard Deliveries will be made within 3-5 business days upon acceptance of your order. Note, for certain outlying areas we have to use regional third-party couriers and while every effort is made to expedite delivery, service to these areas may take an additional 2 days
Quoted delivery times are a guide only and while Outdoor Warehouse endeavours to meet the targeted delivery times for both Express delivery and Standard deliveries, from time-to-time factors beyond our control can result in delayed delivery.
A unique order number will be communicated to you via email which can be used to track the status of your order.
Your deliveries will be made through our designated courier company, DPD Laser, or the Outdoor Warehouse website. For information on their Terms and Conditions, refer to https://www.dpd.com/za/en/
Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible
Before you finalise your order, you have the option to indicate in the "Notes" field whether the order should only be delivered to you OR you can specify an alternative authorized person's name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.
In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.
The courier will request proof of identity from the person receiving the parcel if this was indicated in the "notes" field of the order.
All parcels delivered will be secured with a unique purchase sealing tape. Should this be broken, please follow the guidance below in point 16.
The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
Proof of ID may be requested to verify authenticity of purchaser
In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:

- Check the parcel in front of the driver and indicate on the courier's waybill (delivery documentation) whether there are any:
Breakages, and/or
Damages and/or
Items Missing
- Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
- Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

Kindly refer to our refunds policy for further information.
Outdoor Warehouse reserves the right to refuse service, cancel orders and terminate accounts at the company's discretion.

Webstore Refund & Exchange Policy

All returns and exchanges need to meet the following conditions:

It's within 30 days of purchase date
The original valid tax invoice is provided
Products must be in the original condition and in undamaged packaging.
No refunds or exchanges will be made for a product that has been misused or purposely damaged.
We will only consider exchanging or refunding a faulty product if it was used for its intended purpose and in accordance with the product's instructions and / or user manual.
The product’s ticket is attached
For hygiene reasons, underwear including swimwear (excluding bras) may not be returned or exchanged
No refunds are allowed on products that has been amended due to value added services (engraving)
A faulty product will, where relevant, be subject to a technical assessment by a specialist before being repaired, replaced or refunded.

Repairs may involve a courier cost that is for the customer's account and will be quoted upfront.
When returning a product for repair, please ensure that it is in hygienic condition.

Online Exclusive Promotions and Markdown Products

Products purchased during online-only promotions or at marked down prices are eligible for exchange; however, the exchange will be limited to the value at which the product was originally purchased. If a customer wishes to exchange an item for a different size or style that is priced higher at the time of exchange, the price difference must be paid. Straight exchanges will only be possible where the replacement item is the same value as the original purchase. This policy also applies to markdown items.

Digital (Online and Instore Kiosk) purchases

A. If we accidentally sent you faulty, damaged or incorrect goods, please allow us to replace or refund products as follows:

Please notify us within 7 days of such an unsatisfactory order by emailing us on customercare@outdoorwarehouse.co.zaor phoning our toll-free number 0800 007 261and ask us to collect your unsatisfactory order. Please ensure that:
You refer to your order number when contacting us
You indicate whether you want a replacement item or a refund

If you need a refund, the refund will be done back to the same tender that the original sale was done with once the goods arrive at our warehouse, except for the Vitality Discounts (ie. Wicode vouchers) which will be refunded back onto an Outdoor Warehouse Gift Card.

We will send our courier to collect the unsatisfactory item from you

B. If the incorrect size or colour was selected during your purchase OR if you are dissatisfied with an item purchased from our online store

1. Exchange at a store
1. Take the item and your tax invoice to your nearest store. We will happily exchange the item with the correct size or colour that you want provided that the conditions of our Refund & Exchange policy have been satisfied.

2. Return to a store for a refund
Take the item and your tax invoice to your nearest store. We will happily process a refund provided that the conditions of our Refund & Exchange policy have been satisfied. All refunds are processed strictly in accordance with the original sales tender type. Please note that online orders paid with the following tenders will only be refunded back onto an Outdoor Warehouse Gift Card when an in-store refund is done:

2.1 Mobicred

2.2 PayFlex

2.3 Discovery Miles

2.4 Vitality Discounts (ie. Wicode vouchers)

Tell us about your experience in our stores or on the website:

Talk to any of our Store Managers about our service and our products; or Contact our Customer Care Line on 0800 007 261; or
E-mail us at customercare@outdoorwarehouse.co.za

In-store Purchases: Refund & Exchange Policy

All returns and exchanges need to meet the following conditions:

It's within 30 days of purchase date
The original valid tax invoice is provided
Products must be in the original condition and in undamaged packaging.
No refunds or exchanges will be made for a product that has been misused or purposely damaged.
We will only consider exchanging or refunding a faulty product if it was used for its intended purpose and in accordance with the product's instructions and / or user manual.
The product’s ticket is attached
For hygiene reasons, underwear including swimwear (excluding bras) may not be returned or exchanged
No refunds are allowed on products that has been amended due to value added services (engraving)

A faulty product will, where relevant, be subject to a technical assessment by a specialist before being repaired, replaced or refunded.

Repairs may involve a courier cost that is for the customer's account and will be quoted upfront.
When returning a product for repair, please ensure that it is in hygienic condition.

Online Exclusive Promotions and Markdown Products
Products purchased during online-only promotions or at marked down prices are eligible for exchange; however, the exchange will be limited to the value at which the product was originally purchased. If a customer wishes to exchange an item for a different size or style that is priced higher at the time of exchange, the price difference must be paid. Straight exchanges will only be possible where the replacement item is the same value as the original purchase. This policy also applies to markdown items.

In-store Purchases: Refund & Exchange Policy

If you are dissatisfied with an item purchased from our store you may return it to any Outdoor Warehouse store for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

The original till slip is required.
All refunds are processed strictly in accordance with the original sales tender type. Please note that online orders paid with the following tenders will only be refunded back onto an Outdoor Warehouse Gift Card when an in-store refund is done:

Mobicred
PayFlex
Discovery Miles
Vitality Discounts (ie. Wicode vouchers)

Refunds will not be given on existing Gift Cards. In addition, a refund on product bought on a gift card will be in the form of a new gift card.

Tell us about your experience in our stores or on the website:

Talk to any of our Store Managers about our service and our products; or Contact our Customer Care Line on 0800 007 261; or
E-mail us at customercare@outdoorwarehouse.co.za

Order Value	Normal size	Large	Extra Large
Main Centre Sub Total Above R 799,00	FREE	R 200,00	R 300,00
Main Centre Sub Total Below R 799,00	R 50,00	R 200,00	R 300,00
Outlying Sub Total Above R 799,00	R 50,00	R 200,00	R 300,00
Outlying Sub Total Below R 799,00	R 50,00	R 200,00	R 300,00

OUTDOOR WAREHOUSE POLICIES